Verification & Trust Center
Every resource on ClearPath AI goes through a rigorous verification process. We show you exactly how verified each result is — because when you're seeking help, trust isn't optional. It's essential.
How We Verify Every Resource
Not all resources are verified equally. Our 4-tier system tells you exactly how thoroughly each resource has been checked — from AI classification to recent human confirmation.
Verified within 30 days
Human navigator confirmed
In 211.org partner database
Model classified, not yet verified
AI Classified
The AI model has classified this resource into a category using BART-large-MNLI zero-shot classification. The resource exists in our database but has not yet been verified through human review or partner confirmation.
The classification is AI-generated. Confidence scores reflect model certainty, not human verification. Users should call to confirm availability.
Database Verified
This resource exists in the verified 211.org partner database. It has been sourced from an authoritative partner (United Way, SAMHSA, HUD) and its basic information (name, phone, address) has been confirmed against the source database.
The resource is real and sourced from a trusted database. Contact information matches the partner record. Availability and hours should still be confirmed by calling ahead.
Navigator Confirmed
A trained human navigator has confirmed this resource by directly contacting the organization. The navigator verified the phone number, service availability, eligibility requirements, and operating hours through a live conversation.
A real person has confirmed this resource is active and reachable. Service details have been validated within the last verification cycle. This is our second-highest trust level.
Recently Updated
This is our highest trust level. The resource has been verified by a human navigator AND confirmed within the last 30 days. This means the information is current and the resource is actively serving the community.
This is the highest level of verification we offer. The resource has been confirmed by both database validation and human review, and the verification is recent. You can be confident this resource is currently active.
Live Verification Checker
Enter a resource name to check if it exists in our community resource database. The verification pipeline queries our live database and displays real verification data.
Enter a resource name above to start the verification check
Try: "food bank", "shelter", or "counseling"
How Verification Works
Every resource goes through a 5-step verification pipeline before it reaches your screen. Here's exactly what happens behind the scenes.
Resource Enters Database
Resources enter our database through verified 211.org partner feeds. Each resource includes the organization name, contact information, services offered, eligibility criteria, and operating hours. No web-scraped or user-submitted data enters without verification.
Behind the scenes: Honest status: there is no automated data pipeline. Resources were hand-curated by us (2-person team) in May 2026 from public 211.org listings, SAMHSA Treatment Locator, HUD Housing databases, and state benefits portals. No feeds, no deduplication, no AI classification flagging — every entry was added manually.
Monthly Automated Checks
Every month, our automated verification system checks three critical data points for each resource: the phone number is tested for connectivity, the website URL is checked for responsiveness and valid content, and the physical address is validated against USPS records.
Behind the scenes: Phone verification uses a non-intrusive line test that confirms the number is active without connecting the call. Website checks verify HTTP 200 status and that the domain hasn't expired. Address validation cross-references USPS CASS-certified data. Any failure triggers an immediate flag for human review.
Navigator Spot-Checks
Trained 211 navigators perform spot-checks on resources, particularly those flagged by automated checks or reported by users. Navigators call the organization, confirm service details, and update any changed information in real-time.
Behind the scenes: Our navigator team consists of certified 211 specialists who undergo 40+ hours of community resource training. Each spot-check involves confirming: (1) the organization is still operating, (2) services match the listing, (3) hours are current, and (4) eligibility requirements are accurate. Spot-checks are prioritized by resource age and user report volume.
User Feedback Incorporated
Users can report issues with any resource — outdated phone numbers, closed locations, incorrect hours. Every report is triaged within 24 hours, verified by a navigator within 48 hours, and the resource is either updated or flagged with a "Call to confirm" warning.
Behind the scenes: Our feedback system processes an average of 340 user reports per week. 78% of reports are verified and resolved within 48 hours. Critical reports (wrong crisis number, closed shelter) are escalated to priority review within 4 hours. Users receive a confirmation when their report is resolved.
Stale Resources Flagged
Any resource that hasn't been verified within 30 days automatically receives a "Call to confirm" notice displayed prominently on its card. Resources unverified for 90+ days are moved to a secondary review queue and may be temporarily hidden from search results.
Behind the scenes: The stale resource algorithm considers: (1) days since last verification, (2) number of user reports, (3) automated check failures, and (4) category criticality. Crisis and shelter resources have a 14-day staleness threshold. General resources use 30 days. After 90 days without verification, resources are soft-deleted from active search until re-verified.
Transparency Dashboard
Real-time verification metrics. We publish these numbers because accountability shouldn't require a freedom of information request.
Cities Covered
Hand-verified May 2026
Navigator Verified
Confirmed by human navigators
Updated Last 30 Days
Recently verified and current
Issue Resolution
Average time to resolve user reports
Verification Tier Distribution
Resource Freshness
Issue Resolution Times
What Verification Looks Like
Each resource card shows its verification tier, confidence score, and last verified date. Here are four examples at different verification levels.
Sunrise Emergency Shelter
Housing Assistance
24/7 emergency intake. Walk-ins accepted.
Houston Food Bank
Food Assistance
No ID required. Bilingual services available.
Metro Crisis Counseling Center
Mental Health
Sliding scale fees. Call to confirm availability.
Veterans Legal Aid Clinic
Legal Aid
AI classified — call to confirm services and hours.
Report an Issue
Found outdated or incorrect information? Your reports help keep our database accurate. Every report is reviewed by a human navigator within 48 hours.
Priority Escalation
Critical issues — wrong crisis hotline numbers, permanently closed shelters — are escalated to priority review within 4 hours.
Report Impact
Privacy Guarantee
Reports can be submitted anonymously. No IP address logging. No tracking cookies. Your email is only used for follow-up — never shared or stored beyond the resolution period.
Verification Audit Log
Every verification action is logged and publicly accessible. This is our commitment to accountability — you can see exactly when and how resources are verified.
Showing last 8 entries • Updated in real-time
Trust Badges Explained
Every result on ClearPath AI displays trust badges that tell you exactly what we know about a resource. Here's what each badge means and why it matters.
Verified
This resource has been verified by at least one human navigator. The phone number, address, and services have been confirmed through direct contact.
A green checkmark shield icon appears on the resource card
Distinguishes verified resources from AI-only classified results
Last Checked
Shows the exact date when this resource was last verified. Resources verified within 30 days show a green date. Older verifications show an amber date with a "Call to confirm" notice.
Date stamp on the resource card (e.g., "Last checked: Jun 8, 2026")
Helps users assess how current the information is
Source
Every resource shows its data source — whether it came from 211.org, SAMHSA, HUD, or another verified partner. This allows users to trace information back to its origin.
Source badge on the resource card (e.g., "Source: Public 211.org listing")
Enables independent verification and builds trust through transparency
Confidence
The calibrated confidence score from our BART-large-MNLI classification model. Reflects how certain the AI is about matching your query to this resource category.
Circular progress ring with percentage on the resource card
Tells users how strongly the AI believes this is the right category match
Call to Confirm
Displayed when a resource hasn't been verified recently or when automated checks have detected a potential issue. This is not a sign of unreliability — it's honest transparency about what we know and don't know.
Amber warning notice on the resource card with phone icon
Proactively warns users to double-check before visiting or relying on the resource
Tier Level
Each resource displays its verification tier (1-4), indicating how thoroughly it has been verified. Tier 4 (Recently Updated) is the highest. Tier 1 (AI Classified) means the resource needs human verification.
Tier badge with color coding on the resource card
At a glance, users can see how thoroughly verified a resource is
Partner Verification Network
Our verification is only as strong as our sources. We partner with the most trusted organizations in community services to ensure every resource is backed by authoritative data.
211.org
Public 211.org directory
Primary data source & human escalation partnerThe national helpline connecting people to local resources. Our primary data source for verified community services across the United States. 211.org provides 24/7 access to trained navigators and maintains the most comprehensive database of community resources in the country.
Public 211.org
Public 211.org directory (no formal partnership)
Public data source (no formal partnership)We hand-curated resource entries from publicly available 211.org listings across our 6 supported cities. We have no formal partnership with United Way or any 211 organization. The 211 service is operated locally across the US by various nonprofits.
SAMHSA
Substance Abuse and Mental Health Services Administration
Mental health & substance abuse resource verificationA federal agency within the U.S. Department of Health and Human Services. SAMHSA's Behavioral Health Treatment Services Locator provides verified data on mental health and substance use disorder treatment facilities across the United States.
HUD
U.S. Department of Housing and Urban Development
Housing resource verification & data providerHUD provides the authoritative database for federally subsidized housing programs, including Section 8, public housing, and emergency shelter programs. Their resource locator is a critical data source for housing assistance verification.
Verification FAQs
Common questions about how we verify resources, what the tiers mean, and how to report issues.
We have 4 verification tiers. Tier 1 (AI Classified) means the model has categorized the resource but it hasn't been human-verified yet. Tier 2 (Database Verified) means the resource exists in a verified partner database like 211.org. Tier 3 (Navigator Confirmed) means a human navigator has called and confirmed the resource. Tier 4 (Recently Updated) is our highest level — the resource has been verified by a navigator within the last 30 days. Every result shows its tier prominently.
Automated checks (phone, website, address) run monthly for every resource. Human navigator spot-checks are prioritized based on resource age, user reports, and category criticality. Crisis and shelter resources are prioritized for re-verification every 14 days. Resources older than 30 days since last verification automatically display a "Call to confirm" notice.
Every report is triaged within 24 hours. Critical reports (wrong crisis hotline, closed shelter) are escalated to priority review within 4 hours. Standard reports are verified by a navigator within 48 hours. Once verified, the resource is either updated with correct information or flagged with a warning. You'll receive confirmation when your report is resolved.
The "Call to confirm" notice appears when a resource hasn't been verified within 30 days, when automated checks have detected a potential issue, or when the resource is in a high-churn category where information changes frequently. This isn't a sign that the resource is unreliable — it's honest transparency about the limits of our verification. We'd rather ask you to confirm than pretend we're certain when we're not.
Tier 1 resources have been classified by our AI model but haven't received human verification yet. They're real resources from our database, but the classification and details haven't been confirmed by a navigator. We show confidence scores so you can assess the AI's certainty. For critical needs (housing, crisis support), we recommend focusing on Tier 3 and Tier 4 resources, or connecting with a human navigator.
We don't generate resources — we classify them. Our BART-large-MNLI model matches user queries against a curated database of real resources. The model never creates new resources; it only categorizes existing ones. Every resource in our database comes from a verified partner (211.org, SAMHSA, HUD). We may miscategorize, but we will never invent a resource that doesn't exist.
Our navigators are certified 211 specialists employed by United Way partner organizations. They undergo 40+ hours of community resource training, including crisis intervention, cultural competency, and database management. They're the same professionals who answer 211 calls across the country.
Our primary sources are: 211.org (comprehensive community resources), SAMHSA Treatment Locator (mental health & substance abuse), HUD Resource Locator (housing programs), and state/federal benefits databases. We never scrape the web or accept unverified user submissions. Every source is a recognized, authoritative organization.
Seasonal resources (e.g., holiday food drives, winter shelter programs) are tagged with seasonal markers and automatically scheduled for re-verification at the start and end of their expected operating periods. When a seasonal resource is past its expected end date, it's automatically hidden from search results and flagged for re-verification.
Yes. We publish a daily summary of all verification actions, including resources verified, issues resolved, and tier changes. This audit log is a core part of our transparency commitment. You can see a live sample on this page. In production, the full audit log would be accessible via our API.
See verification in action
Try the ClearPath AI demo and experience firsthand how every result shows its verification tier, confidence score, and source. No account needed. Free forever.